Shannon began working for Alternative’s Inc. in August 2009 as the Records Assistant. Since then she has held the positions of Records/Transport Coordinator, Lead of Secretarial/Records Department, Passages Administrative Assistant, Technical Training Specialist, Application Specialist Manager, and current works in the Human Resource Department. Shannon has assisted in the continued development of Alternatives, Inc.’s client database system, Total Offender Management (TOM). She has assisted in the implementation and training of staff with the TOM database in five centers across Montana. Shannon has an associate's degree in Rehabilitation and Related Services.